|TERMS AND CONDITIONS|
All bookings are made with Eden Rock Villa (ERV) directly. By submitting this booking form it shall be taken as confirmation of acceptance of the following conditions.
Confirmation of Availability and Rates
consisting of the remaining balance must be received by ERV at least 30
days prior to guest arrival (or 100% together with the Reservation Form
if booked less than 30 days in advance of arrival). Failure to make the
final payment on a timely basis will make reservations subject to automatic
3. CANCELLATIONS TO RESERVATION
If it becomes
necessary to cancel all or any part of the booking, ERV must be notified
in writing (email acceptable). The cancellation will take effect from
the day the written confirmation is received. The following cancellation
charges will be payable depending on when the notification of the cancellation
is received in writing:
CHANGE OF BOOKING
5. ALTERATIONS AND CANCELLATIONS BY EDEN ROCK VILLA
Though it is unlikely that ERV will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa booked, ERV shall reserve the right to cancel the reservation. For example, if the properties are damaged or rendered unusable ERV will endeavor to locate an alternative property for the period required. However, if this is not possible, or you do not wish to be transferred, ERV will cancel the booking and refund you in full, less any bank transfer charges. ERV shall not be liable for any further obligations or claims by the client.
6. REGISTERED GUESTS
The number of people staying at the property must not exceed the maximum capacity indicated by you in the ERV booking form, except in the case of infants (under two years old), or unless specifically authorised. Should the owner or a ERV representative find that the number of people staying at the property exceeds that on the booking form, additional guests will be subject to a per person, per day surcharge and may be asked to vacate. 6.
It is a condition
of the booking that the entire party is covered by comprehensive travel
insurance (including cancellation, flight delays, loss and damage to baggage
and other property) and health insurance (including evacuation and repatriation
coverage). ERV is not responsible to you and your party for any and all
claims including any accidents related to the use of the Villa facilities
or locally procured third party services such as, watercraft, water sports,
jeep or motorbike rental etc.
ERV acts only as agent for the villa owners, suppliers and/or contractors who are providing accommodation, transport, and services. Under no circumstances shall ERV be responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted, or by reason of military action, revolution or acts of God, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodations herein or as substituted. If any accommodations and/or services are substituted, ERV will act at all times in good faith and use its best efforts to substitute with accommodations and/or services of a type comparable to or better than those originally contracted. ERV at their sole and unfettered discretion reserves the right to refuse or discontinue service to any person(s) and/or to rescind any contract for accommodations or guest services.
is to the same overall standard, quality and finish but there are small
differences in style and decor. Each property and the descriptions provided
by ERV on the website and elsewhere are made in good faith. ERV accepts
no responsibility for any modifications made which are not mentioned here
or anywhere else. ERV does not accept responsibility for the breakdown
of the supply of water, or electricity, nor of swimming pool filtration
systems, though we will use our best endeavours to arrange for any such
problems to be solved quickly. If there are any problems during the rental
period, which could not be solved by dealing directly with the local staff,
contact ERV immediately and ERV will use its best endeavours to rectify
the situation. ERV will do as much as can be reasonably expected to avoid
and rectify any problems that may occur, but cannot be held responsible
for any problems. Any complaints must be notified to ERV within 24 hours
of the occurrence giving rise to the complaint.
11. CONDUCT & BEHAVIOUR
The person signing the contract is responsible for the correct and appropriate behaviour of the guests staying at the Villa(s). Should any member of the party not behave in such a manner, the owner or ERV representative may at their absolute discretion ask the offending guest or guests to vacate the Villa forthwith.
12. STAFF AT THE VILLAS
The services of some staff are included at the villas. Additional services such as those of cooks and/or drivers can usually be sourced. Please give ample notice as soon as possible; especially at peak holiday seasons and we shall try to assist. ERV can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid by you as incurred.
13. LINEN & TOWELS
Linen and towels are included in all Villas. These are normally changed every three (3) days. If you require more frequent changes there may be extra charges. Laundry facilities will be charged on a per item basis. Outside services are also available for a small service charge and must be paid at the time incurred.
Any valuables left at the property are left at one’s own risk. Neither ERV nor the owners nor the staff are responsible for their loss or damage.
I/We agree to the above Terms & Conditions.